Leading companies deploy Enkata's workforce optimization and customer experience analytics to systematically improve practices and change employee performance. Enkata's cloud-based, closed-loop performance management solutions correlate unstructured service data to uncover failure points and drive actionable steps to improve agent and operational performance. Across social, self service and live assistance channels. Results are astounding. Our customers see systematic and sustained improvements for any key performance metrics. ROI in less than 12 months.